Order Help


Need some help with something? The answers are below!

If you cannot find the answer to your query below then please contact us by either email or by telephone:

0871 222 3434

The cost to call this number is 13p per minute plus your standard network charge


If you are experiencing technical difficulties with this website, please email


How secure is it to give my credit card details to you via the internet?

For the final stage of ordering, where you give us your credit card details, you will have already been transferred to a Secure Server. We use SSL encryption to "scramble" your details and so the payment system used is very secure.

Card payment is taken using VeriFone's managed service. As a member of the Payment Card Industry Security Standards Council (PCI SSC), VeriFone is dedicated to ensuring merchants and customers alike are protected against card data fraud. Transaction authorisation, settlement and management with PAYware Ocius is delivered through a PCI DSS Level 1 certified payment processing infrastructure.

VeriFone's solution includes tokenisation, which eliminates the need to store sensitive cardholder details by replacing the card details with a unique reference code. 

Your credit card details are not held on our servers.

We accept the following payment methods:

MasterCard, Visa, Maestro, Visa CPC, Electron, Visa Debit, EDC/Maestro


How long will it take for my goods to arrive?

We aim to despatch all orders within 2 working days but please allow longer for busy periods. A signature will be required on delivery of your goods. If you do enter special instructions for your goods to be left with a neighbour or to be left in a certain place on your property, Ospreys Rugby cannot be held responsible if your parcel is damaged or missing.


Do the products come with a guarantee?

Yes. All our products come with a "no quibble" 14 day money back guarantee. If you are not entirely satisfied with the goods you have purchased, please return them in their original condition.


How do I make a return?

If you wish to exchange merchandise or require a refund, please return the merchandise to

Ospreys Rugby Online Returns

Liberty Stadium





Postage is paid by the customer. We regret we cannot accept responsibility for any items which are not returned to us Registered Post/Recorded Delivery. For exchange or refund the items need to be accompanied by the receipt as proof of purchase. If items are unsatisfactory they must be returned within 14 days. All goods returned must be in good condition. We reserve the right to refuse to exchange or refund items that we consider to be damaged or that have not been treated in accordance with the instructions provided.


Will I receive confirmation of my order?

Yes. You should receive an e-mail confirmation which will include the telephone number you should call if you have any queries. You will also receive an email when we have dispatched your products. If you do not receive an email please contact us immediately to check your order has been accepted.


Am I guaranteed to receive every item in my order?

If the item appears on our website, then it should be available for shipping. Unfortunately, we cannot guarantee that every item you request in your order will be available at the time we process your order. We update our stock levels regularly but it is possible that an item will appear to be available after it has sold out. Please accept our apologies in advance if we are unable to complete your order due to a stock issue. We will notify you by email if an item in your order is no longer available. Any remaining items in your order will be processed and dispatched. We can help you make an alternate selection or keep the item on file if available at a later date. Thank you for your understanding.


Terms of Use

Throughout this document "we", "us" and "our" refers to Ospreys Rugby and "you" refers to any visitor, returning visitor, or buyer to the website.

Each time you access our website you are agreeing to our terms and conditions, whether you place an order for goods or not.

Whilst we make every effort to ensure that the content on the site is accurate and current, we give no guarantee that the content will be free from error. We exclude any liability for any errors and omissions on the site. The access or use of the contents of the website is entirely at your own risk. We do not make any representation or warranty of the information provided on the website and expressly disclaim any and all such warranties and terms in respect of any products, services, information or materials.

We do not accept liability for any consequential or incidental damages or for any other indirect, special or punitive damages whatsoever that arise out of or are related to the purchase or use of any products or services from the site through us (except liability for personal injury or death arising from negligence on our part).