Ospreys - Terms & Conditions

Due to variations in lighting conditions at the time of photography and / or settings on your own computer, there may be differences between the colour of any products that you receive and how they may appear online.

We will always try and ensure that the colours depicted in any images on the site reflect the actual colour as closely as possible but we recommend that the colours depicted be used as a guide. We therefore, cannot guarantee that the product you receive will match the on-screen depiction.

Ospreys Online Shop will not accept responsibility / liability for representations made by a third party for products features or suitability for a particular use. (E.g. Manufacturers, magazine articles, Internet etc). Ospreys Online Shop does not guarantee the accuracy of the information published on this website and will not be responsible for any damages resulting in reliance on the information contained within the site. Please check with manufacturer if full product specifications is required.

Orders may be cancelled within 7 working days of an order being placed and/or within 7 working days of goods received. Cancellations are only accepted if the customer phones our customer services on +44 (0)871 222 3434 to obtain a cancellation number. A cancellation number can only be obtained before the order has been dispatched.

If your order has been dispatched prior to the cancellation, the return procedure as defined below will apply and you will be issued with a RMA number. If the procedure is not respected, the order will be considered valid and the customer will remain liable for the full payment.

All orders are dispatched via 1st Class Royal Mail Signed For Delivery.

Most items are held in stock and dispatch is usually the same day for orders received before 12 noon. We will endeavour to dispatch all orders within 2 days and on rare occasion some items maybe out of stock at the manufacturer, we will notify you of the estimated arrival date when you can decide whether or not to proceed with the order.

These terms and conditions are governed and shall be interpreted in accordance with UK law. If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions. In respect of consumer sales only, statutory rights are unaffected by these terms and conditions.

Order Online
We offer 24hr on-line ordering through our website. To order a product, simply ensure your product options are correct and click the add to basket button. You will then be asked if you would like to process the order or continue shopping. Click continue shopping if you wish to order more than one product. After you have completed your order you will automatically be sent an order confirmation by email.

Order By Phone
You can call us on on +44 (0)871 222 3434 with details of your order.

Orders outside the UK?
Currently we only ship to addresses within the UK for orders placed on our website. If you live outside the UK and would like to purchase from us then please contact us with full details of the product(s). Please note that for delivery outside the UK there will be a small additional shipping charge depending on your location.

We accept all major credit and debit cards. These include Mastercard, Visa, Switch, Solo or Delta.

We shall have the right to refuse or cancel any order submitted whether or not the order has been confirmed. If your payment has already been processed and we subsequently cancel your order, we will immediately issue a refund for the full value of the amount processed.

All prices are displayed in Pounds sterling and are inclusive of VAT (Value Added Tax). All prices are inclusive of shipping and handling for delivery to mainland UK, unless otherwise stated.

The author of this website is not responsible for any contents linked or referred to from this site. The author is not liable for any damage caused by those referred links.

Orders may be returned within 7 working days after the goods were received for a full credit or refund in the following circumstances:

• Item is in new condition with original packaging
  
• Item was received damaged or defective
  
• Incorrect item was shipped

To process your return you will need a RMA number for the goods by calling our customer services number on +44 (0)871 222 3434 before sending.

• You have obtained a RMA number for the goods before sending.
• Goods must be returned within 7 working days of delivery.
  
• Goods returned must be received in as new condition with original packaging.
  
• Carriage costs for returning the goods will be your responsibility.
  
• Goods remain your responsibility during transit and until signed for by us.

We're sorry, but we do not accept returns of opened items or items returned more than 7 working days after delivery and/or goods returned without a valid RMA.

All refunds will be processed within 30 days from when you notify us of cancellation of the order. However, we are usually able to issue refunds within 5 – 7 working days from when the goods have been returned.

Faulty Goods
If it is agreed that the goods have been delivered faulty or damaged we will offer you a refund OR a replacement.

Ospreys take every precaution to ensure all of your details are kept confidential, all credit card details are taken via secure SSL(Secure Socket Layer) 128 bit encryption and for extra safety no credit card details are stored on-site.

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