Order Help

Need some help with something? The answers are below!

If you cannot find the answer to your query below then please contact us by email: Contact Us!

How long will it take for my goods to arrive?

We aim to despatch all orders within 2 working days but please allow longer for busy periods. If you do enter special instructions for your goods to be left with a neighbour or to be left in a certain place on your property, Ospreys Rugby cannot be held responsible if your parcel is damaged or missing.

Do the products come with a guarantee?

Yes. All our products come with a "no quibble" 14 day money back guarantee. If you are not entirely satisfied with the goods you have purchased, please return them in their original condition.

How do I make a return?

If you wish to exchange merchandise or require a refund, please return the merchandise to

Returns Department
Ospreys Rugby
Unit D, Lutyens Industrial Centre
2 Bilton Industrial Estate
Bilton Road
Basingstoke
RG24 8LJ

by REGISTERED POST/RECORDED DELIVERY.

Postage is paid by the customer. We regret we cannot accept responsibility for any items which are not returned to us Registered Post/Recorded Delivery. For exchange or refund the items need to be accompanied by the receipt as proof of purchase. If items are unsatisfactory they must be returned within 14 days. All goods returned must be in good condition. We reserve the right to refuse to exchange or refund items that we consider to be damaged or that have not been treated in accordance with the instructions provided.

Will I receive confirmation of my order?

Yes. You will receive an email of confirmation and when we have dispatched your products. If you do not receive an email please contact us immediately by email to check your order has been accepted.

Am I guaranteed to receive every item in my order?

If the item appears on our website, then it should be available for shipping. Unfortunately, we cannot guarantee that every item you request in your order will be available at the time we process your order. We update our stock levels regularly but it is possible that an item will appear to be available after it has sold out. Please accept our apologies in advance if we are unable to complete your order due to a stock issue. We will notify you by email if an item in your order is no longer available. Any remaining items in your order will be processed and dispatched. We can help you make an alternate selection or keep the item on file if available at a later date. Thank you for your understanding.

Terms of Use

Throughout this document "we", "us" and "our" refers to Ospreys Rugby and "you" refers to any visitor, returning visitor, or buyer to the shop.ospreysrugby.com website.

Each time you access our website you are agreeing to our terms and conditions, whether you place an order for goods or not.

Whilst we make every effort to ensure that the content on the site is accurate and current, we give no guarantee that the content will be free from error. We exclude any liability for any errors and omissions on the site. The access or use of the contents of the website is entirely at your own risk. We do not make any representation or warranty of the information provided on the website and expressly disclaim any and all such warranties and terms in respect of any products, services, information or materials.

We do not accept liability for any consequential or incidental damages or for any other indirect, special or punitive damages whatsoever that arise out of or are related to the purchase or use of any products or services from the site through us (except liability for personal injury or death arising from negligence on our part).