Customer Services - Returns & Refunds

Purchases made online at shop.ospreysrugby.com

If you are not completely satisfied with your purchase(s) from the Ospreys Rugby Store you can return it to us up to 28 days from the date of purchase. If an item is sent back to us outwith this 28 day policy, it will be returned to you.

CHRISTMAS RETURNS 2023

We have extended our returns policy for the christmas period; all items purchased between 30.10.23 and 24.12.23 may be returned up to the 21.1.24. Any item returned after the January extension date will not be acceped and will be sent back to you. 

Any items purchased outwith the extended dates will be subject to our usual 28 day return policy

Unfortunately, it is not possible to facilitate an exchange for items bought online, at present the process in place requires the items to be refunded and for a subsequent order to be made.

Please make sure the products are in a saleable condition, unworn and with the original packaging and any labels still attached. We reserve the right to refuse to refund items that are returned in an un-saleable condition. Goods returned in an unsatisfactory condition may be returned to you. We offer no refund or exchange on any underwear, jewellery or masks unless proven faulty.

Returns procedure;

1. Download and Fill out the Returns Form

2. Seal the package securely including all packaging and swing tags

3. Post it to the following address;

Unit 1 - 6 Bankhead Crossway North

Edinburgh

EH114BP

4. Once received into our warehouse the refund will be processed to the original payment method. (within 7-14 days)

We strongly recommend that you obtain a postage receipt and tracking number. We are only responsible for your parcel once it has been received into our warehouse. Items lost in transit will not be treated as returned.

Please note that refunds do not include return postage costs. If the item is faulty or sent to you in error postage costs up to the value of your original postage will be refunded. 

Purchases made instore at the Ospreys Rugby Store or by telephone.

If you are not completely satisfied with your purchase(s) from the Ospreys Rugby Store you can return it to us within 28 days of purchase with the receipt. Unfortunately, we are unable to accept returns without a till receipt*.

Items can be returned directly to our store at Ospreys Rugby Store or by post directly to the store at the address below. When returning an item, please make sure the items are in in a saleable condition, unworn and with any labels still attached.

Ospreys Store

Swansea Stadium,

Landore,

Swansea, SA1 2FA

Please note - only store bought purchases should be posted back to the stadium. Any online orders should be returned via method above.

Please also be advised that store purchases must be returned with the receipt - we are unable to accept returns without a till receipt.                                                                                                                                               

For any questions please contact us by emailing customercareospreysrugby@macron.com